Our cancellation policy

Should your travel plans change,or you need to cancel the Camper for what ever reason, simply send us a message. You can do that here.

The following cancelation fees apply:

 

Between 0 and 48 hours prior to the agreed start of the rental, we will charge 30% of the rental price including extras. Due to the declared cancellation, there is no entitlement to a rebooking or a value voucher (hereinafter called “cancellation voucher”)

Between 48 hours and 29 days prior to the agreed start of the rental, the Hirer can freely choose between:
• a cancellation voucher in the amount of the already made down payment,
• a rebooking to a freely selectable period.

If the rebooking leads to a total rental price higher than the originally agreed one, the Hirer must pay the difference. If, on the other hand, the new rental price is lower, the Hirer will receive a cancellation voucher for the difference compared to the originally agreed rental price. The customer has a two-year period from the date of re-booking or issuance of a cancellation voucher. After the expiration of this period (the initial re-booking or cancellation date is decisive), there is no entitlement to a renewed re-booking or issuance of a new cancellation voucher.

Cancellation is free of charge if made at least 30 days prior to the agreed start of the hire period and the Hirer will be refunded any down payment made. If the trip was paid for with a cancellation or gift voucher, the Hirer will only receive a cancellation voucher in the amount of the amount that has been paid up to this point in time.