Frequently Asked Questions

Yes, we always send out a confirmation email when we receive your prepayment / booking / reservation / inquiry. As we are from time to time very busy, it might take a couple of days until we send it out. But if you did not get a mail from us within 5 days after the prepayment / booking / reservation / inquiry was done, please get in contact with us.

The total predicted hire charge, calculated based on the booking details, must be received latest on the day of rental / Pick-Up. However, a 50% confirmation deposit must be paid when booking online.

Directly when booking online.

Yes, you need to bring your Credit Card when picking up the campervan. Please keep in mind that you need to bring the hirer´s (driver´s) credit card or the credit card you used when making the booking. Due to insurance purposes, we will need to put them on file.

Yes, you can either pay a 50% confirmation fee or already the total 100% - it is up to you.

You can pay by Credit Card (Mastercard / Visa) or if you are from Sweden, you will have the option to pay using Swish. Please note that we do not accept any cash payments.

Yes. We will always need the hirer's (driver's) credit card on file for insurance reasons. So, make sure to bring at least this one. .

We do not hide any costs from you. The total amount for your camper will always be shown when booking online. So, you will not encounter any unforeseen surprises during Pick-Up. However, if you should spontaneously add extras or insurances or make any other changes to the original offer, the total price might get adjusted. Please note that fuel and tolls are always to be paid by the traveler as well as fines (speeding etc.)

No, there is nothing like a minimum rental period. But to be honest, where do you want to go if only spending one night in one of our amazing campers?

The rental price includes 200 free kilometers per day, 25 % VAT, Collision Damage Waiver (CDW) and basically everything you need to cook and eat during your adventurous road trip. Please have a look at our terms and conditions and the information page for your desired campervan category before booking.

No, there is no security deposit. We believe in the honesty of our customers. Please know that in case of damage we will collect the agreed liability amount during drop off.

You pay the low-season (October-April) price for low-season days, mid-season (May and September) price for mid-season days, and high-season (June-August) price for high-season days. For example, if your rental is from August 29th (high-season) to Sept 3rd (mid-season), you will pay for 2 days at high-season price and 3 days at mid-season price. You can find all current prices on our website.

No, we do not give refunds, if you return the campervan early.

Yes, the base rate per day includes basic Collision Damage Waiver (CDW) which is limiting the liability of the hirer to an amount of 15.000 SEK per case of damage. You can find additional insurances and packages here.

You need a valid Credit Card and standard driver's license (Class B or comparable national driver's license) and need to be at least 21 years old.

Yes, you can. Simply add it during online booking.

We try to be as flexible as possible at any given time. So feel free to shoot us a message in case you can´t select your preferred Pick-Up / Drop-Off time when booking your camper online.

Stockholm - Vinsta Parking lot in front of Coop. Address for Google Maps: Siktgatan 11, 162 50 Vällingby / Stockholm ​ How to get there: From Stockholm Central Station, take one of the three green metro lines T-17 / T-18 / T-19 in the direction of Hässelby strand and exit at Johannelund. From there it is about a 2-minute walk to the parking lot where you can pick up your camper.

You should return the camper in the same condition as you have picked it up. Meaning it should be clean inside and all pots, pans, knives, forks, etc. should be there. Outside is our job, so don't bother too much about it. Anyhow if you don't want to spend time cleaning the inside, you can add the cleaning fee to your booking and we will do the cleaning for you.

Just get in contact with us and we will see how we can solve the problem together. We try to be as flexible as possible.

We believe that a full-full fuel policy is the fairest one, which is why we will always hand over our campervans with a full tank. So yes, you will need to return the camper with a full tank. In the unlikely case that the camper is not fully tanked when you pick it up, you of course only must return it on the same level as it has been during Pick-Up.

No, we operate whole year round as our campers are equipped with a standing heater as well as suitable winter tires.

As we are still a small company and for now are operating besides our normal job, we try to answer mails as quickly as possible. We aim to be as flexible as possible when it comes to Pick-Up / Drop-Off times.

You can always shoot us a mail or give us a call. Find out more here.

We require a valid driver's license as well as valid passport from all persons who want to drive the camper. Please note that we also need to have one valid Credit Card of one of the drivers. Due to insurance reasons, we will make copies/pictures of the driver's licenses and passports and note the Credit Card information down.

You need to have a basic car driving license for vehicles up to 3,5t. Class B or comparable national drivers license. No international driver's license is required.

You need to be 21 years old to rent a campervan from us. In case that you are younger, shoot us a message and we will see what we can do.

As much as you want. It is free of charge. However, all will need to provide a valid driving license as well as a valid passport.

No, a standard driving license is enough.

Changes can happen in life. So, in the event that you have to cancel your reservation with us, please send us an email, stating your name, booking number and the dates of your booking. Please have a look at our Cancellation Policy as well

Yes of course. That is no problem.

You can find it here

The Collision Damage Waiver (CDW) is limiting the liability of the hirer to an amount of 15.000 SEK per case of damage. If you want, you can lower your self-risk (liability) by adding extra insurance like our Super Insurance or the Platinum Insurance to your booking. You can find more information here.

You can find all our insurance options here.

The answer to this question really depends on personal preference, as people’s needs for peace of mind can vary greatly. We have witnessed many cases where people regret not buying extra insurance due to a costly incident and cases where people never use the extra insurance that they bought. That is simply the nature of insurance; it is highly valuable when you need it but useless when you don’t. We simply cannot make that decision for you. We can, however, tell you that if you should decide for one of our insurance packages, you will have a way more relaxed road trip. We always recommend the Gravel protection as a minimum as Scandinavia has a lot of gravel roads and stones can easily damage the glass of the car.

Yes. For example, if you have been driving under the influence of drugs or alcohol. You can find all exclusions in our Terms & Conditions under point 12.

For now, all our campervans have a manual transmission.

Unfortunately not.

Yes.

All our Koja and Hydda campervans are equipped with a standing heater that will turn the camper into a cozy cave during night time.

Yes, all our Koja and Hydda campervans do have one. The standing heater is connected to a 2nd battery so you will not end up jump starting the car in the morning.

Of course, every camper features at least one USB socket as well as a 12V one. If you need a 230V socket to charge bigger consumers we recommend booking a power inverter as an Extra to your rental.

Basically, all you need for cooking and eating. It features a gas stove, pots, pans, plates, bowls, knives, forks, spoons, and kitchen towels as well as cleaning equipment.

You do not necessarily need to bring your own as we rent them out to you so you can save valuable space in your luggage. Have a look at our bookable extras to check prices and options.

No, our campers don’t have a toilet or shower. But don’t worry toilets are all around and accessible to traveling tourists. We do offer solar showers as bookable extras as well.

We do have campervans for 3 people. Check out our Hydda or Glampervan

You can connect your mobile device via Bluetooth to the radio or simply listen to a good old CD.

No, but depending on your mobile data contract you might be able to access mobile data in Sweden for free as well.

After each rental, we clean the campers by hand. Our general cleaning covers the whole vehicle, inside and out. All kitchen equipment is taken out and run through the dishwasher. Booked Extras are checked and cleaned. We as well check and change the mattresses and their covers. Special attention goes to all surfaces that people frequently touch during usage of the vehicle, such as door handles, light switches, and the steering wheel.

Yes, the campervan will be fully tanked when you pick it up. which at the same times means that you will have to return it with a full tank. If, however the tank should not be full when you pick up the camper, you of course do not have to return it full but only on the level you got it.

No, smoking is not allowed in our campervans. You will have to pay the extra cleaning fee if we find evidence for smoking in the van.

At the moment none of our campervans has 4x4.

Yes, all our Koja and Hydda campervans are equipped with winter tires during wintertime. We however recommend checking the weather forecast on a daily basis if you consider driving to Lapland as the road and weather conditions can change quickly.

This really depends on your driving style and how low the battery has been discharged. but on average it should not take longer than 3 hours driving.

The 2nd battery will automatically get charged when you drive.

Yes of course. We do offer a big variety of extras that will make your road trip in Sweden even more enjoyable and relaxing. You can find all of them here.

You can always delete/cancel booked extras during Pick-Up. Adding them is a bit more complicated as we do not have a steady office in for now. Which is why we would appreciate it if you could think about all the extras you might need in advance. If you need help to decide which might be best for you feel free to contact us.

Yes, but we will have to charge the extra cleaning fee for it due to professional anti-allergic cleaning after the trip. It is your responsibility to guarantee that your pet travels in safety and according to the local regulations. We will not be liable for any traffic tickets or legal fees related to carrying the pet inside the vehicle. Please note that none of our insurances covers your pet. You are responsible for all damages (interior and exterior) caused by the pet. Feel free to get in touch with us for further information.

Check this out.

You can find a lot of campsites on this website: camping.se

We recommend staying on a campsite overnight, so you can make use of showers and toilets. But according to Allemansrätten you are entitled to stay nearly everywhere. read more about Allemansrätten here: visitsweden.com